Privacy Policy

1. Introduction

ExpressCreo Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and job title
• Project Information: Details about your project requirements, business goals, and objectives
• Communication Data: Messages, inquiries, feedback, and other communications sent through our website or email
• Account Information: If you create an account, we collect username, password, and profile information
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Device Information: IP address, browser type, device type, operating system, and screen resolution
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy section below

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you interact with our social media accounts
• Business partners and service providers
• Publicly available sources and business directories

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, send project updates, and communicate about our services
• Business Operations: To process payments, manage accounts, and fulfill contractual obligations
• Marketing: To send promotional materials, newsletters, and marketing communications (with your consent)
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements
• Security: To detect, prevent, and address security issues and fraudulent activity

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you have given explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations and provide requested services
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For business operations, marketing (where permitted), and improving our services

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email delivery and marketing services
• Analytics and data analysis
• Cloud storage and infrastructure

These service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

5.4 With Your Consent

We may share information with third parties when you have given explicit consent for such sharing.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure servers and infrastructure
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention include:

• The nature of the information and purpose for collection
• Legal and regulatory requirements
• Ongoing business relationships
• Dispute resolution and legal claims

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at business@expresscreo.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Types of cookies we use include:

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

10. International Data Transfers

ExpressCreo Limited operates globally and may transfer your personal information to countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending email notifications to registered users for significant changes
• Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: business@expresscreo.com
• Company: ExpressCreo Limited
• Location: Lagos, Nigeria

We are committed to addressing your privacy concerns and will respond to your inquiries promptly.